Frequently Asked Questions

What Shipping Methods Are Available?

TNT, Fedex, DHL, UPS, Aramex, EMS and USPS are available as International Freight Forwarders.

How Long Will it Take To Get My Package?

Stock products are shipped within two working days at the latest. The delivery of the material to the customer may vary depending on the cargo service and customs procedures.

How Do I Track My Order?

The tracking number is shared with the customer after the order has been shipped.

How Do I Place an Order?

Do I Need an Account to Place an Order?

No, you do not. But if you have an account then you will be able to: Speed your way through checkout. Track your orders easily. Keep a record of all your purchases

When can I get a reply for Quotation?

We usually send you Quotations within 1-3 working days at least.

Is my personal information secured at ?

Yes, we highly value your privacy at We do not provide any of your personal information to third parties. Any personal information required at will be limited to our internal use only to process your order and improve the service.

Furthermore, we do not collect unnecessary personal information unless it is provided by you.

How Can I Ask Some Technical Questions?

You can send e-mails from “Contact Us” or for technical-related questions. Our technical experts will answer to you as soon as possible.

I Made a Mistake on Credit Amount.

We are afraid that we cannot ship the item if there is a payment shortage. Please note that additional handling fees due to excess or shortage of payment would be borne by you.

Can I Order a Single Unit?

Yes, you can order by a single unit.

Can I Purchase as an Individual not as a Company?

Yes, even individuals can also purchase.

I Made a Wrong Order. Can I Cancel My Order Even After the Payment?

We are afraid that we cannot cancel any order once the payment is confirmed.

However, it may be considered if the item is still in preproduction or pre-shipment.

What is the Size of Parcel?

The size of parcel varies in products and quantities.